Privacy Policy / GDPR.

Short Version: We ensure that your data is handled in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation.

Long Version: In this document, ‘we’ refers to Best Party Hire and its representatives, while ‘you’ refers to visitors to our website and our customers.

Data Handling: Our data protection officer and company owner is Luke Emerson, responsible for overseeing the storage and processing of your data in accordance with GDPR regulations. You can reach our data protection officer at 07761 907 472.

Why We Process and Store Your Data: We process and store your data when you make an enquiry or place an order with us. This is necessary for us to provide our services as a bouncy castle hirer. Your data includes your name, contact details, and IP address. We also retain your details for tax and insurance purposes. Rest assured, we only store or process data that you voluntarily provide and that we need to run our business.

Data Retention: We may retain your personal details for up to seven years after your last interaction with us, primarily for tax and insurance purposes. After this period, your data will be securely scrambled, unless you have opted in to receive ongoing communications from us.

Data Access: Access to the personal data we store is managed by our data protection officer. Only our data protection officer and authorized staff members have access to your data. Some of the third-party services we use might also store a copy of your data, such as our website provider Booking Online Ltd, our email provider Fastmail, and their service providers. If you send us your details via a social media platform, that platform may retain copies of your messages. We do not sell or provide your data to third parties for marketing purposes.

Third-Party Requests: We reserve the right to share your personal data with third parties as required by law, such as in the case of an insurance claim, tax audit, or to prevent fraud.

Data Access and Deletion: You have the right to request details about the data we store about you. We can send a copy of your data to the email address you provided when using our services. However, if you were our customer, we may need to retain some of your data for tax or insurance purposes. In other cases, we will comply with your data deletion requests to the best of our ability.

Marketing Preferences: You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send or by contacting us through other means.

Use of Cookies: Our website uses temporary cookies to enable you to place orders with us. These cookies do not identify individual visitors. Third parties may also set cookies in your browser. For example, we use Google Analytics to track website performance. These third parties have their own cookie policies.

Data Complaints: The Information Commissioner's Office (ICO) is the UK authority for data protection. If you encounter an issue with our use of your data that cannot be resolved directly with us, please contact the ICO.

Thank you for choosing Best Party Hire, and rest assured that your data privacy is important to us. If you have any questions or concerns, please don't hesitate to get in touch.