Delivery, Setup & Collection Times

At Best Party Hire, customers can choose either a specific time or a delivery/collection window. This page explains how both options work, how long setup takes, and what happens if no one is available.

Choosing a Specific Time vs a Time Window

When booking, you can choose one of two options:

✔️ Specific Time

  • You select a specific setup or collection time

  • We will arrive on time for that agreed time

  • Someone must be available at that exact time

This option is ideal if:

  • You’re hiring a venue

  • Access is time-restricted

  • Your event has a fixed schedule

✔️ Time Window

  • You select a delivery or collection window

  • We will arrive at any point within that window

  • We cannot provide an exact arrival time in advance

This option offers more flexibility but requires availability for the entire window.

Delivery & Setup (Morning Window)

Standard delivery and setup takes place between 7:00am and 12:00pm.

Depending on what you choose:

  • A specific setup time will be agreed, or

  • A setup window within 7am–12pm will apply

Please ensure access is available based on the option you select.

Setup Duration

Setup time depends on:

  • Equipment size

  • Access and ground conditions

  • Space suitability

As a general guide:

  • Most setups take around 20–30 minutes

This includes:

  • Positioning and anchoring

  • Inflation

  • Safety checks

  • Safety briefing

Please ensure the setup area is completely clear before arrival.

Collection (Evening Window)

Collections normally take place between 6:00pm and 11:00pm, unless overnight hire has been agreed.

As with delivery, you can choose:

  • A specific collection time, or

  • A collection window within 6pm–11pm

Pack-down and collection usually take around 20–30 minutes.
Power must remain available until collection is complete.

What Happens If You’re Not Available?

An adult must be present:

  • At setup, and

  • At collection

If you have chosen a specific time and no one is available, or
If you have chosen a window and access is not available when we arrive:

  • We may be unable to set up or collect the equipment

  • Waiting may not be possible due to scheduling

This may result in:

  • A missed setup or delayed collection

  • Additional charges or cancellation terms applying

Please ensure someone responsible is available based on the option you choose.

Venues, Schools & Organised Events

For venues or organised events:

  • Please choose a specific time where possible

  • Ensure doors, gates, and access routes are unlocked

  • Inform caretakers or site contacts of the agreed time or window

Any access restrictions must be agreed before booking.

Why We Offer Both Options

Offering both specific times and windows allows us to:

  • Meet venue and event schedules precisely

  • Offer flexibility for home bookings

  • Manage multiple bookings safely and efficiently

Unsure Which Option to Choose?

If you’re unsure whether to choose a specific time or a window:

  • Contact us before booking

  • Tell us about your access requirements

  • We’ll advise what works best

Need Help?

If you have questions about delivery times, setup duration, or collection arrangements, please get in touch — we’re happy to help.

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