Best Party Hire — Frequently Asked Questions (FAQs).

You can book online via our website or by contacting us by phone or email. To secure your booking, an Admin Fee of £25 must be paid within 48 hours. The remaining balance is due 14 days before your event.

We recommend booking 4–6 weeks in advance, especially during spring, summer, and school holidays. Last-minute bookings may be possible, subject to availability.

Cancellations must be made by email. The Admin Fee is non-refundable. Any remaining balance may be refunded depending on how far in advance you cancel, in line with our Terms and Conditions.

Safety is our priority. If severe weather such as heavy rain or high winds makes it unsafe, we reserve the right to cancel. In this case, we will offer a full refund or reschedule your booking.

For light showers, some equipment includes covers and decisions will be made closer to the event.

Yes. We hold public liability insurance (e.g. £5 million) and all inflatables are regularly inspected, maintained, and anchored in line with safety standards. Full safety instructions are provided on setup.

Trained attendants can be provided at an additional cost for public events or where extra supervision is required. Otherwise, a responsible adult must supervise the equipment at all times.

Each inflatable has a set footprint (length × width × height). Please allow additional space for safety mats, the blower, and clear entry and exit areas. If unsure, send us measurements or photos and we’ll advise.

Yes. A standard 13-amp power socket is required within approximately 30–50 metres of the setup location. A generator may be available at extra cost if requested in advance.

Grass is ideal as we can stake the equipment securely. On hard surfaces such as concrete or tarmac, weighted anchoring or bolting may be required at an additional cost.

Artificial turf is assessed on a case-by-case basis depending on the surface beneath.

Yes, provided there is sufficient ceiling height and clear access. Please let us know at the time of booking so we can check dimensions, door widths, and any low beams or restrictions.

Please inform us when booking. Safe access is required for delivery and setup. If we cannot access the site on arrival, this may be treated as a cancellation under our Terms.

Setup typically takes 10–20 minutes. Pack-down usually takes 15–30 minutes, depending on equipment size and access. This time is included in our scheduling.

Most inflatables are designed for children only. Adults may use equipment specifically rated for adult use. Please check with us before booking.

This depends on the inflatable size and the ages of the children. We will advise a maximum number during booking. For safety, do not exceed the recommended limit.

No. Equipment must remain in the position it was installed. Moving it may cause damage or create safety risks.

The hirer is responsible for any loss, theft, or damage while the equipment is in their care. Charges may apply for repair, replacement, and any loss of hire income.

Deliveries usually take place in the morning, with collection later in the day or evening. Specific times for venues or events will be agreed in advance.

Please contact us. We may be able to deliver outside our standard areas, subject to availability and possible additional travel costs.

Yes. Please clear the area of debris, sharp objects, and obstacles. Grass should be mown if possible. Ensure there is sufficient space for safe setup, exits, and the blower unit.