Frequently Asked Questions.
Booking & Payments
How do I book a bouncy castle or party equipment?
You can book online via our website. Take a look at our How Booking Works page.
How far in advance should I book?
We recommend booking 4–6 weeks in advance, especially during spring, summer, and school holidays. Last-minute bookings may be possible, subject to availability.
What if I want to cancel my booking?
Cancellations must be made by email. The Admin Fee is non-refundable. Any remaining balance may be refunded depending on how far in advance you cancel, in line with our Terms and Conditions.
Weather, Safety & Supervision
What happens if it rains or the weather is bad?
Safety is our main priority. If severe weather such as heavy rain or high winds makes it unsafe, we reserve the right to cancel. In this case, we will offer a full refund or reschedule your booking.
Are your inflatables safety-tested and insured?
Yes. We hold public liability insurance (e.g. £5 million) and all inflatables are regularly inspected, maintained, and anchored in line with safety standards. Full safety instructions are provided on setup.
Do you provide staff or supervision?
Trained attendants can be provided at an additional cost for public events or where extra supervision is required. Otherwise, a responsible adult must supervise the equipment at all times.
Space, Power & Surfaces
What space do I need for a bouncy castle?
Each inflatable has a set footprint (length × width × height). Please allow additional space for safety mats, the blower, and clear entry and exit areas. If unsure, send us measurements or photos and we’ll advise.
Do you require access to power?
Yes. A standard 13-amp power socket is required within 50 metres of the setup location.
Can you set up on hard surfaces or artificial turf?
Grass is ideal as we can stake the equipment securely. Artificial turf is assessed on a case-by-case basis depending on the surface beneath, this will require a call out from our measurement service.
Indoor Hires, Access & Setup
Can you deliver and set up indoors?
Yes, provided there is sufficient ceiling height and clear access. Please let us know at the time of booking so we can check dimensions, door widths, and any low beams or restrictions.
What if access is limited (narrow gates or steps)?
Please inform us when booking. Safe access is required for delivery and setup. If we cannot access the site on arrival, this may be treated as a cancellation under our Terms.
How long does setup and pack-down take?
Setup typically takes 30 minutes. Pack-down usually takes 30 minutes, depending on equipment size and access. This time is included in our scheduling.
Usage Rules & Responsibility
Can adults use the bouncy castle?
Most inflatables are designed for children only. Adults may use equipment specifically rated for adult use. Please check with us before booking.
How many children can use the inflatable at once?
This depends on the inflatable size and the ages of the children. Each castle has the user amounts in its information tab. For safety, do not exceed the recommended limit.
Can I move the equipment after it has been set up?
No. Equipment must remain in the position it was installed. Moving it may cause damage or create safety risks.
What if the equipment is damaged or stolen?
The hirer is responsible for any loss, theft, or damage while the equipment is in their care. Charges may apply for repair, replacement, and any loss of hire income.
Delivery Areas & Timing
What times do you deliver and collect?
Deliveries usually take place in the morning, with collection later in the day or evening. Specific times for venues or events can be decided when booking.
My postcode isn’t listed — do you deliver to my area?
Please contact us first. But yes we deliver to most areas, however we run a minimum booking amount depending on distance.
Do I need to prepare the area before delivery?
Yes. Please clear the area of debris, sharp objects, and obstacles. Grass should be mown if possible. Ensure there is sufficient space for safe setup, exits, and the blower unit.