Best Party Hire — Frequently Asked Questions (FAQs).

Q: How do I book a bouncy castle or party equipment?
A: You can book via our website or by contacting us (phone/email). Once you choose your date, time, and equipment, you’ll pay the Admin Fee (£25) within 48 hours to secure the booking. After that, the balance is due 14 days before the event.

Q: How far in advance should I book?
A: The earlier the better — especially during busy seasons (spring, summer, school holidays). We recommend booking 4–6 weeks ahead if possible. But we’ll always try to accommodate last-minute requests depending on availability.

Q: What happens if it rains or the weather is bad?
A: Safety is our priority.

• If severe weather makes it unsafe (heavy rain, high winds), we reserve the right to cancel.

• In that case, we’ll either refund you in full or reschedule.

• For light showers, some equipment has covers; decisions will be made closer to the event.

• If you cancel with enough notice (per our Cancellation policy), you may receive a refund per the terms.

Q: Can you still deliver and set up indoors (e.g. in a hall)?
A: Yes — provided there’s sufficient ceiling height and clear access. When booking, let us know it’s indoors so we can check dimensions and potential issues (low beams, doors, etc.).

Q: What space do I need?
A: Each piece of equipment has its footprint (length × width × height). As a guide: allow a “buffer zone” around it (e.g. 1 ft or more each side, extra space for blower, safety mats, exit paths). If you’re unsure, send us photos and measurements and we’ll advise.

Q: Do you require access to power?
A: Yes. You must provide a suitable power supply (e.g. a standard 13-amp socket) within a certain distance (for example, 30–50 metres) of where the equipment will be located. If power is not available, we may supply a generator for an extra cost — but you must request this in advance.

Q: What about hard surfaces (concrete, tarmac) or artificial turf?
A: On grass is ideal, because we use stakes to anchor safely.

• On hard surfaces, we may need to bolt or use weights; this will incur extra cost.

• On artificial turf, we’ll assess each case — anchoring may or may not be possible depending on the substrate under the turf.

Q: Can adults use the bouncy castle?
A: Generally, our inflatables are designed for children. Adults are only allowed if the unit is specifically rated for adult use. Let us know ahead of time so we can advise suitability and safety.

Q: How many children can use it at once?
A: It depends on the size of the inflatable and the ages/sizes of the children. We’ll provide a recommended maximum number during booking. It’s safer to underfill rather than overcrowd.

Q: Can I move or relocate the equipment once set up?
A: No — the equipment must remain in the position in which it was installed. Moving it may damage it or create safety hazards.

Q: How long does set-up and take-down take?
A: It depends on the size and access. As a rough estimate: 10–20 minutes for setup and maybe 15–30 minutes to pack down (longer if access is difficult). We’ll account for that in scheduling.

Q: Can I keep the equipment overnight?
A: In some cases, yes — but only if the location is secure, agreed in advance, and with extra charge. Otherwise, it must be collected at the agreed time.

Q: What if I damage the equipment or it gets stolen/lost?
A: The Hirer (you) is responsible for any damage, loss, or theft while it’s in your care. We will charge for repair or replacement plus any loss of revenue. Make sure you supervise and protect it.

Q: Are your inflatables safety-tested and insured?
A: Yes. We carry public liability insurance (e.g. £5 million). All equipment is regularly inspected and maintained. You'll also receive safety instructions and we anchor units to the required standards.

Q: What if we don’t have enough access (narrow gate, steps, etc.)?
A: Let us know at booking. We need a minimum width and clearance for our delivery team and equipment. If we arrive and cannot access safely, that may be treated as a cancellation under the Terms (no refund for that portion).

Q: Do I need to clear or prepare the ground/area?
A: Yes — you should clear the ground of sharp objects, debris, toys, branches, etc. If it's grass, mow a few days in advance if possible. Make sure there’s enough space for the blower, exit zones, and safety buffer.

Q: What times do you deliver and collect?
A: Standard delivery is typically in the morning (e.g. 8 am–midday) and collection later in the day (e.g. evening). For venue hires or specific time slots, we’ll agree a time in advance.

Q: What if I want to cancel?
A: You must do so via email. The Admin Fee is non-refundable. Refunds of the remaining balance depend on how far in advance you cancel (per our Terms).

Q: My postcode/area isn’t showing on your website — do you deliver there?
A: Contact us. In some cases, we can make special arrangements, but extra travel cost may apply and availability depends on scheduling.

Q: Do you provide staff or supervision?
A: We can provide trained attendants/monitors at extra cost, for public events or where extra supervision is desired. Otherwise, it’s your responsibility to designate responsible adults to supervise the equipment at all times.

Q: What if I have a question not covered here?
A: No problem! Just contact us via phone, email or form. We’re happy to answer any additional questions or concerns.