🎪 Best Party Hire – Terms & Conditions of Business

Last updated: 01/01/2025

At Best Party Hire, your safety, satisfaction, and peace of mind are our top priorities. These Terms and Conditions apply to all hires, services, and purchases made with us. By booking, you confirm acceptance of the following:

1. Definitions

  • “Best Party Hire” – Our company supplying equipment, goods, and services.

  • “Hirer” / “you” – The person, organisation, or company hiring the equipment.

  • “Equipment” – All items provided for hire, including inflatables, soft play, garden games, and accessories.

  • “Admin Fee” – A non-refundable payment of £25 securing your booking.

  • “Balance Due” – The remaining booking amount payable after the Admin Fee.

  • “Contract” – The legally binding agreement between Best Party Hire and the Hirer.

This contract is governed by the laws of England and Wales. If any term is held invalid, the remaining terms remain effective.

2. General Terms

  • The contract becomes effective upon written booking confirmation from Best Party Hire.

  • All equipment remains the property of Best Party Hire at all times.

  • Bookings are non-transferable without prior written consent.

  • We may amend these terms from time to time for legal, safety, or business reasons.

  • Best Party Hire reserves the right to terminate the contract and repossess equipment if the Hirer:

    • Breaches these Terms,

    • Fails to follow provided safety instructions,

    • Becomes insolvent or unable to meet contractual obligations.

3. Hire Charges & Payments

a. Pricing

  • All standard prices include delivery, safe setup, and collection, unless otherwise stated.

  • Extra fees may apply for:

    • Waiting time at delivery/collection,

    • Unsuitable access (stairs, narrow routes, distances over 50m, gravel, slopes, etc.),

    • Last-minute changes to location, time, or date without agreement.

b. Payments

  • Admin Fee: £25, payable within 48 hours of booking to secure your date and equipment. Non-refundable but held as credit for 12 months if the booking is cancelled.

  • Balance Due: Payable in full 14 days before hire date. If not received within 48 hours of reminder, the booking may be cancelled.

c. Loss & Damage Charges

  • Lost, stolen, or damaged items must be paid for at full replacement cost.

  • Equipment not available for pickup incurs £25 per day plus daily hire rate until recovered.

4. Cancellations & Refunds

a. Cancellations by Hirer

  • Must be confirmed in writing by email.

  • Refunds apply to the balance (not the Admin Fee) as follows:

    • 14+ days before event: 100% refund

    • 8–13 days before event: 50% refund

    • 7 days or fewer: No refund

b. Cancellations by Best Party Hire

  • If unforeseen circumstances (severe weather, illness, vehicle breakdown, traffic accidents, etc.) prevent fulfilment, we will offer a reschedule or full refund of all payments.

  • Liability is limited strictly to the amount paid – we are not responsible for indirect or consequential loss (e.g., venue costs, catering, entertainers).

5. Hirer Responsibilities

a. Supervision

  • A responsible adult (18+) must supervise equipment at all times.

  • Inflatables and soft play must never be left unattended.

b. Space & Access

  • The Hirer must ensure the space is suitable (flat, clear, safe surface) and that equipment fits the area.

  • Indoor hires require adequate ceiling height and access through doorways.

  • Failure to provide suitable space will be treated as a same-day cancellation with no refund.

c. Use & Safety Rules

  • No shoes, jewellery, glasses, or sharp objects on equipment.

  • No food, drink, party poppers, silly string, henna, or face paint near inflatables/soft play.

  • Children must be separated into appropriate age/size groups.

  • No overcrowding, climbing on walls, or rough play permitted.

  • Inflatables must not be moved once installed.

  • No water on equipment unless supplied as a water inflatable by Best Party Hire.

d. Weather

  • Equipment must not be used in:

    • Winds over 24mph,

    • Heavy rain, or

    • Thunderstorms.

  • Hirer must switch off blowers and cover units if instructed.

e. Security & Damage

  • Hirer is fully responsible for equipment from delivery until collection.

  • Any misuse, damage, loss, or theft is the responsibility of the Hirer.

6. Best Party Hire Responsibilities

  • Deliver equipment in a clean, safe, and tested condition.

  • Anchor inflatables in accordance with BS EN 14960 safety standards and PIPA testing requirements.

  • Provide safety mats where required.

  • Provide clear safety and operating instructions (verbal and/or written).

  • Aim to deliver and collect equipment on time.

Limitation of Liability

  • Best Party Hire is not liable for:

    • Injuries caused by misuse or failure to supervise,

    • Venue unsuitability, restricted access, or refusal of setup,

    • Delays or cancellations caused by traffic, accidents, or external events beyond our control.

  • Our maximum liability is limited to the total hire fee paid.

7. Emergencies & Injuries

  • Keep blower vents clear and dry.

  • In case of blower failure: switch off, wait 1–2 minutes, then restart. If problem persists, call us immediately.

  • All injuries requiring medical attention must be reported within 2 hours, with a written statement provided.

8. Data, Photography & Marketing

  • Best Party Hire may take photos or videos of equipment in use for promotional purposes.

  • Faces of children/adults will be blurred unless prior written consent is provided.

  • If you do not wish for any images to be taken, please notify us at least 7 days before the event.

  • Best Party Hire complies with UK data protection laws regarding personal data.

9. Insurance & Indemnity

  • Best Party Hire carries public liability insurance up to £5 million.

  • This insurance covers equipment setup and faults but does not cover injury or damage caused by misuse, lack of supervision, or Hirer negligence.

  • The Hirer agrees to indemnify Best Party Hire against any claims, damages, or expenses arising from misuse or failure to follow instructions.

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