Before Booking

How Booking Works
A simple step-by-step guide to booking with Best Party Hire, from choosing your equipment to delivery, setup, and collection on the day.

Payments, Invoices & Receipts
Explains how the £25 admin fee works, when your balance is due, how to pay, and how invoices and receipts are issued.

Cancellations, Rescheduling & Refunds
Clear rules on what happens if you need to cancel or change your booking, including refund timelines and safety-based cancellations.

Weather & Outdoor Booking Policy
Details how wind, rain, and extreme weather affect outdoor bookings, how safety decisions are made, and what happens if weather causes cancellation.

Space, Ground & Surface Requirements
Shows what size area you need, what ground conditions are required, and which surfaces (grass, hard standing, artificial turf) are suitable.

Access, Doorways & Delivery Routes
Explains the access needed for delivery, including gates, steps, parking, narrow paths, and extra checks for indoor venues.

Power & Electrical Requirements
Outlines socket needs, distance limits, extension leads, trip safety, and when a generator may be required.

Overnight Hire Rules
Covers when overnight hire is allowed, security requirements, your responsibilities, and collection arrangements the next day.

Venue Permission & Council Land Requirements
Explains when you need permission from venues or councils and what happens if permission is not in place.

Bouncy Castle Measuring Service
A pre-booking visit where we measure your space, height, access, and power so your inflatable fits safely first time.

Our Safety First Guarantee
Shows how we keep every event safe with PIPA-tested inflatables, PAT-tested electrics, insurance, cleaning, and risk assessments.

Delivery, Setup & Collection Times
Explains how time windows and specific times work, how long setup takes, and what happens if no one is available.